To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions.

To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions. Your operator will need to know:

• Location of the problem.
• Phone number you are calling from.
• Type of problem. The dispatcher will need to know if you are reporting an emergency or something that is not an emergency. You will be asked for a basic description of what occurred and when the incident happened.
• Give the dispatcher all the information possible. The more we know about the incident, the more effective we can be in helping you.
• Stay on the line until the operator terminates the call.
• Call 911 back if the situation changes.