To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions.
To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions. Your operator will need to know:
- Location of the problem.
- Phone number you are calling from.
- Type of problem. The dispatcher will need to know if you are reporting an emergency or something that is not an emergency. You will be asked for a basic description of what occurred and when the incident happened.
- Give the dispatcher all the information possible. The more we know about the incident, the more effective we can be in helping you.
- Stay on the line until the operator terminates the call.
- Call 911 back if the situation changes.