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What Your Operator Will Need to Know

To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions.

To help operators prioritize your call and to provide the responding units with the information they need, everyone is asked a standard set of questions. Your operator will need to know:

  • Location of the problem.
  • Phone number you are calling from.
  • Type of problem. The dispatcher will need to know if you are reporting an emergency or something that is not an emergency. You will be asked for a basic description of what occurred and when the incident happened.
  • Give the dispatcher all the information possible. The more we know about the incident, the more effective we can be in helping you.
  • Stay on the line until the operator terminates the call.
  • Call 911 back if the situation changes.

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