FY2019 Highlights

FURNITURE UPGRADES: We installed eight new Watson Mercury dispatch workstations, these workstations allow the Operators to easily transition from sitting to standing, the monitors height power adjusts to support optimal visual acuity, the worksurface moves in and out providing one-touch focal depth adjustment, they also include LED reading, ambient lighting and ceiling track lighting along with low-voltage cooling fans and forced air heating to give the operators a totally ergonomic work environment. 

RADIO SYSTEM UPGRADES: The current Motorola 800Mhz APCO 25 phase two "TDMA"  radio system was expanded from a 5 site simulcast radio sytem to a 6  site simulcast system expanding the radio coverage in the Southeast portion of Woodbury County. This system was also connected to the Iowa Statewide Interoperability Communications System, "ISICS"., giving our radio console a wireline connection the multiple Motorola ISICS system Cores. Being connected to the ISICS cores allows the operators to have priority communications over the radio system and access to regional and statewide interoperability talk groups. 

TEXT TO 911:  We worked together with a bordering 911 center in Dakota County, Nebraska and publicized the availability of text to 911.  Working together allowed us to share a common message and we were successful in having local media coverage and getting the message out of "call when you can, text when you can't". 

CALEA:  Continue to make CALEA Accreditation and best practices part of daily operations so our agency is continually and systematically reviewing itself for continual improvement.  We now fall into a 4-year cycle where we will be evaluated annually using an online system of review.