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TRAINING: Western Iowa Tech Community College has a scholarship fund that has funds available for dispatcher training. We need to work with the college to identify and schedule training that both our staff and other dispatchers in the area would benefit from. It is a great opportunity to host training at our center with reduced costs and no travel expenses for our staff. It is also an opportunity for those to attend who do not choose to travel out of town overnight for other training.
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NEXT GENERATION 911 SYSTEM UPGRADES: In August of 2019 the State of Iowa received a grant to modernize the States 911 network. The initial project will move wireline 911 calls to the current wireless network. Beyond that it will eventually roll out upgrades that will enable 911 answering points to accept picture and video messages. We will work with the State of Iowa so tha we continue to be on the leading edge of technology and able to offer these services to our community.
- CALEA ACCREDITATION: Continue to make CALEA accreditation best practices part of daily operations so our agency is continually and systematically reviewing and assessing its operations and procedures in the pursuit of professional excellence.
- CAD/Records Management System: We are exploring looking at new/different CAD/Records Management systems along with user agencies that participate in our reporting system. When the time comes to make decision, we will include dispatch staff in that process.
